While a newly-renovated space, electronic medical records, and a stocked pharmacy are key components of a thriving community clinic, nothing is more important than the motivated and talented clinical staff who deliver care to patients each day. In our effort to rehabilitate government clinics, C2C will recruit, hire and train clinic personnel as needed. Fortunately, in Sinek, we inherit an extraordinary team of long-standing public employees who are excited about the management transformation that will give them the tools they need to deliver high-quality primary care.
Step Three: Staffing the clinic with talented, supported medical personnel
Meet Carmelle, the current Nurse Manager at the Sinek clinic. She has worked at the clinic for 11 years and has done everything in her power to care for patients. But the Ministry of Health as virtually no resources to support Carmelle in her efforts, so she has had to juggle competing demands: clinical care, inventory management, financial management, home-based care for tuberculosis patients, medical records and countless other functions. Carmelle is hopeful of change:
“For me, this partnership between C2C and the Ministry of Health can finally change things for the better in Sinek,” she says. “By coming together, we’ll build up the clinic to serve the local people with what they need. I’ve tried, but I need support. The arrival of C2C means that I won’t have worry about having supplies or medications for my patients. I won’t have to worry about leaving the clinic to go to town to find medicine to stock the shelves. C2C will make my life easier and I will have more time to give to my patients. I will get to do my job.”
Carmelle’s commitment to the clinic’s success and to the community of Sinek is evident. She shares her excitement for the community:“Finally, the people of Sinek will have access to health services. Usually, they have to travel to Limbé [the nearest town, 45 minutes away by car] for health services because the clinic here just isn’t able to take care of them. Now that C2C is here, the Sinek clinic will be able to take care of its own community.”